Dialogflow Alternative in India: No-Code + WhatsApp Voice
Teams that built IVR or chat intents on a developer-focused conversational AI platform often look for an alternative when they want a no-code builder a non-engineer can maintain, WhatsApp automation bundled with voice, and Indian-language voices, instead of wiring separate telephony and messaging integrations around intents themselves.
- Convo360 is BYOK: your own OpenAI, Anthropic or Gemini key, zero markup on tokens or messages.
- AI voice calling is built in, not a separate product, via Exotel, Plivo, Twilio or SIP.
- Contacts, fields and tags export as CSV; flows rebuild in a no-code Visual Flow Builder.
- A white-label partner program is available for agencies running multiple client bots.
Who looks for a Dialogflow alternative
Teams that built call-centre IVR flows or chat intents on a major cloud provider's conversational AI platform typically did so with an engineering team already in place. The generic reasons they later look elsewhere: maintaining intents and entities requires ongoing developer time for every change, telephony and WhatsApp both need separate integration work rather than coming built-in, and getting genuinely natural Indian-language voice output for regional languages beyond Hindi and English can mean stitching in a separate TTS provider anyway.
This comes up often for businesses replacing a traditional IVR. See AI voice agent vs IVR for the broader comparison of the two approaches.
None of this needs to happen overnight. Most teams run the two platforms side by side for a week or two on a subset of contacts, checking that AI reply quality meet their bar, before pointing all live traffic at the new setup.
What Convo360 is
Convo360 (convo360.ai) is an India-first platform for AI voice calling and WhatsApp / omnichannel chatbots, built by A Plus Solution in Mumbai. It runs on a Bring Your Own Keys (BYOK) model: you connect your own OpenAI, Anthropic Claude or Google Gemini account, your own WhatsApp Business number and your own telephony account, and Convo360 adds zero markup on messages, minutes or AI tokens. A no-code Visual Flow Builder covers chat, voice, CRM, forms and integrations under one login, with plans starting at ₹999/month (ex-GST).
Because everything runs from one login, a founder or ops manager can check chat volume, AI voice call outcomes, CRM stage and campaign performance in a single analytics view, instead of stitching reports together from two or three separate tools.
Convo360 is not affiliated with Dialogflow; all trademarks belong to their owners.
Comparing the models
The comparison below isn't about which brand is "better". No-code bot builders in this category are all capable tools. It's about two different pricing and access models, so you can check which one fits how your bot is actually used day to day.
| Typical tool in this category | Convo360 | |
|---|---|---|
| WhatsApp API access | Often a separate add-on or a connected third-party BSP | Native: embedded signup on your own WhatsApp Business number |
| AI keys | AI usually bundled, billed by the vendor at their own margin | BYOK: your own OpenAI / Anthropic / Gemini key, zero markup |
| Voice calls | Usually a separate product or not offered at all | Built in: inbound and outbound AI calls via Exotel, Plivo, Twilio or your own SIP |
| Indian languages | English-first, regional languages often limited | Hindi, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada, Malayalam, Odia, Punjabi + Hinglish |
| White-label | Rare, or a higher enterprise tier | Available on the partner program, your own logo, login and domain |
| Export / lock-in | Contact export varies; flows usually can't be exported | CSV export any time; flows are yours, no lock-in |
Read the left column as a description of a common pricing pattern in this software category, not a claim about any one brand's current plans. Always check a vendor's own pricing page for what they actually charge today.
What you get on Convo360
Convo360's Visual Flow Builder replaces hand-built intents with drag-and-drop blocks (Ask a Question, AI Reply, Condition, DTMF menu) that a support or ops lead can edit without a developer, backed by an AI agent using your own OpenAI, Anthropic or Gemini key plus a knowledge base for RAG answers. Voice calling is native: inbound and outbound via Exotel, Plivo, Twilio or your own SIP, with Sarvam and Smallest.ai voices covering Hindi, Tamil, Telugu, Marathi and other Indian languages properly, alongside WhatsApp in the same builder for follow-up messages.
How to migrate from Dialogflow
Moving off Dialogflow is mostly a data-and-rebuild exercise, not a rewrite:
- Export your contacts, custom fields and tags from Dialogflow as a CSV, or use it directly if Dialogflow already gives you a download.
- Import that CSV into Convo360's contacts, mapping fields into custom fields and tags into groups.
- Rebuild your automations in the Visual Flow Builder. Most teams recreate a flow using the same block logic (Send Message, AI Reply, Buttons, Condition) in well under a day.
- If you're on WhatsApp already, connect your existing number via embedded signup and re-submit your message templates for Meta approval on your own WhatsApp Business Account (WABA). Approval is usually quick for templates you've run before.
- Use Preview / Try-it to dry-run the new flow before switching your live traffic over.
Keep your old bot paused rather than switched off entirely until you've watched the new one handle a full day of real traffic without surprises.
What it costs
₹999 (Starter, chat only), ₹2,999 (Pro, adds voice calling) or ₹7,999 (Business, adds REST API) per month ex-GST replaces both a usage-metered NLU platform bill and separate telephony/TTS integration costs with one flat platform fee plus your own provider's direct usage rate. Check the cloud provider's current Dialogflow pricing page for how their per-request and per-minute costs are structured today. Models change.
Paying yearly instead of monthly saves roughly 10% (₹10,789 for Starter, ₹32,389 for Pro, ₹86,389 for Business, per year, ex-GST) if you'd rather budget it once and not think about it again.
Who should not switch
If you have deep, ongoing engineering capacity and specific requirements a general no-code builder can't express, such as highly custom entity extraction, tight integration with an existing cloud data pipeline, staying on a developer platform may remain the right fit. This alternative is aimed at teams whose real bottleneck is needing non-engineers to maintain the bot.
The 14-day free trial, every feature unlocked, no credit card, is built for exactly this kind of side-by-side comparison, so you can judge the fit on your own conversations before deciding either way.
Example conversation
Try Convo360 free for 14 days, no card
Start free in minutes — no code, no credit card. Bring your own AI keys and pay no per-message markup.
Frequently asked questions
Is Convo360 a good Dialogflow alternative for small businesses in India?
Yes. Convo360's Starter plan is built for a single WhatsApp number with a no-code flow builder, an AI agent and a knowledge base at a flat monthly fee, which suits most small Indian businesses moving off a chat-first bot builder.
Can I move my contacts/flows from Dialogflow?
Contacts, custom fields and tags export as CSV and import into Convo360's contact groups. Flows are rebuilt in Convo360's Visual Flow Builder. Most flows take an afternoon to recreate, not a developer sprint.
Will I keep my WhatsApp number?
Yes. Convo360 connects to your existing WhatsApp Business number through Meta's embedded signup, and Coexistence lets you keep using the WhatsApp Business app on the same number alongside the AI.
How is pricing different?
Convo360 is BYOK: you pay a flat monthly platform fee (₹999 / ₹2,999 / ₹7,999 ex-GST) and pay your AI and messaging providers directly at their own rates, with no per-conversation markup added on top.
Do you support AI voice calls?
Yes. Convo360 includes inbound and outbound AI voice calling via Exotel, Plivo, Twilio or your own SIP trunk, in Indian languages, alongside WhatsApp, usually a separate product elsewhere.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.