Privacy Policy

Last updated: 24 August 2026

Convo360 is operated by A Plus Solution ("we", "us"). This policy explains what data we collect when you use convo360.ai and the Convo360 platform, how we use it, and your choices. By using our services you agree to this policy.

1. Information we collect

• Account data: name, email, phone, company and billing details you provide when you sign up or subscribe.
• Usage data: logins, features used, and diagnostic/log data to operate and improve the service.
• Content & contacts: the messages, call transcripts, flows, knowledge bases and contact lists you and your end-users create or upload ("Customer Data").
• Payment data: processed by our payment gateway (e.g. Razorpay); we do not store full card details.
• Cookies: essential cookies to keep you signed in and remember preferences.

2. Bring-your-own-keys (third parties)

Convo360 runs on a bring-your-own-keys model. When you connect your own AI, voice or telephony provider keys (e.g. OpenAI, Anthropic, Google, your telephony/WhatsApp provider), your requests and content are processed by those providers under their privacy terms. You are responsible for your accounts with them.

3. How we use data

• To provide, operate, secure and improve the platform.
• To process payments, send service and billing notifications, and provide support.
• To comply with law and enforce our terms.

We process Customer Data on your behalf to run the service — you are the controller of your end-users' data and are responsible for its lawful collection and use, including obtaining any required consents.

4. Sharing

We do not sell your personal data. We share it only with service providers who help us run the platform (hosting, payments, email, the AI/telephony providers you connect), and where required by law.

5. Data retention & security

We keep data for as long as your account is active or as needed to provide the service and meet legal obligations, then delete or anonymise it. We apply reasonable technical and organisational measures to protect data, but no system is perfectly secure.

6. Your rights

Subject to applicable law (including India's Digital Personal Data Protection framework), you may request access, correction, or deletion of your personal data, and you may close your account. Contact us at the address below.

7. Changes

We may update this policy; the current version is always posted here with its date. Continued use means you accept the updated policy.

8. Contact

Questions about privacy: support@convo360.ai · A Plus Solution, India.