AI agents for Insurance: voice & WhatsApp automation in India
Renewals lapse when no one follows up in time. A Convo360 agent shares quotes, reminds customers about renewals with the exact due date and premium, and gives claim-status updates — keeping policies active.
The challenge for Insurance
Policies lapse when renewals aren't chased in time, and customers get frustrated waiting for claim updates — costing you retention and trust.
How Convo360 helps Insurance
- Share quotes and answer policy questions instantly.
- Remind customers about renewals with due date and premium.
- Give claim-status updates on demand.
- Connect complex cases to a human advisor with full context.
How it works
Connect your channels and your own AI keys, build your agent from a ready-made template, and go live — usually the same day. Your agent then works 24/7 across voice and chat, in every major Indian language.
Best channels for Insurance
Convo360 runs one AI brain across every channel. For Insurance, these work best:
Example conversation
What Insurance businesses can expect
What it costs a month
Typical set-ups, worked out with the same rates as our cost calculator (rates as on 17 September 2026; ₹88 per US dollar plus 10% for bank charges). Convo360 is the first line; everything else is paid directly to Meta, the AI provider and the phone company, with no markup.
Agency with quotes and renewal reminders — WhatsApp only
| Convo360 Starter plan (incl. 18% GST) | ₹1,179 |
| 2,000 marketing messages × ₹0.8631 (Meta) | ₹1,726 |
| 3,000 utility messages (updates, reminders) × ₹0.115 (Meta) | ₹345 |
| 2,000 chatbot replies — first 1,000 free, then ₹0.115 each (Meta) | ₹115 |
| AI for the replies (OpenAI GPT-4o mini) | ₹33 |
| Total a month (estimate) | ₹3,398 |
Agency adding AI renewal calls
| Convo360 Pro plan (incl. 18% GST) | ₹3,539 |
| 2,000 marketing messages × ₹0.8631 (Meta) | ₹1,726 |
| 3,000 utility messages (updates, reminders) × ₹0.115 (Meta) | ₹345 |
| 2,000 chatbot replies — first 1,000 free, then ₹0.115 each (Meta) | ₹115 |
| AI for the replies (OpenAI GPT-4o mini) | ₹33 |
| Phone line for 1,200 calls of 2 min (Plivo, incl. number + GST) | ₹1,312 |
| AI that listens and thinks — OpenAI (GPT Realtime) | ₹11,988 |
| Indian voice — Sarvam (Bulbul v3) | ₹3,240 |
| Total a month (estimate) | ₹22,298 |
Which plan for Insurance
Most Insurance businesses start on Starter (₹999/month + GST) for WhatsApp and website chat, and move to Pro (₹2,999/month + GST) to add AI calls, Instagram, 3 bots and up to 5 team members. Groups with many branches or a large team use Business (₹7,999/month + GST).
Get started with a ready-made template
Convo360's Template Store has one-click agents built for Insurance — clearly tagged for chat, voice, or both. Install one, add your business details, and go live the same day.
Launch your Insurance AI agent today
Start free in minutes — no code, no credit card. Bring your own AI keys and pay no per-message markup.
Frequently asked questions
Can AI handle insurance renewals?
Yes. Convo360 shares quotes, reminds customers about renewals with the due date and premium, and gives claim-status updates — over WhatsApp and calls.
Does it give financial advice?
No — it shares factual policy information and connects customers to a licensed advisor for anything that needs personalised advice.
Can it reduce policy lapses?
Yes — timely renewal reminders keep more policies active.
Do I need coding skills to set up Convo360 for Insurance?
No. You start from a ready-made Insurance template in the Template Store, add your business details, connect your channels and AI keys, and go live — usually the same day. No code required.