An Interakt alternative in India: catalog WhatsApp bots with AI voice for wedding-season scale
Jewellery and catalog-led brands searching for an Interakt alternative typically want their own AI key powering product-enquiry answers, flat pricing through festive and wedding-season spikes, and AI voice calling for high-value lead follow-up. Convo360 supports catalog flows, Instagram DM integration and AI voice from ₹999/month ex-GST BYOK, with contacts migrated via CSV import.
- Catalog-driven brands look for an alternative when message volume spikes seasonally and pricing needs to stay predictable through festive peaks.
- A BYOK AI key answers product and pricing questions from a knowledge base without a per-conversation markup during Diwali or wedding season.
- AI voice calling can follow up on high-value enquiries the same day, from the same platform running WhatsApp and Instagram.
- Catalog and template rebuilds carry over your product images and pricing structure; only the underlying flow logic needs recreating.
Who looks for an Interakt alternative, and why
Jewellery and other catalog-heavy D2C brands typically look for an Interakt alternative around two recurring, generic pressures: message volume that spikes hard during wedding season and festivals like Diwali and Akshaya Tritiya, where a per-message cost model becomes expensive fast, and wanting AI voice calling to follow up on high-value catalog enquiries (a customer who asks about a ₹2 lakh necklace deserves a call, not just a chat reply) from the same platform that runs WhatsApp and Instagram DMs.
Multi-store jewellers also often want their own AI key so product-specific answers, such as making charges, purity and exchange policy, come from a knowledge base they control, rather than a generic bundled assistant.
What Convo360 is
Convo360, built by A Plus Solution in Mumbai, is an India-first AI platform covering both WhatsApp / omnichannel chatbots and AI voice calling in one product. It's BYOK by design: you connect your own AI provider key, your own WhatsApp Business number and your own telephony account, so there's no platform markup on usage. Convo360 is not affiliated with Interakt; all trademarks belong to their owners.
Interakt vs Convo360: comparing the models
What matters most when evaluating any platform switch is the underlying model, not a feature checklist: pricing structure, key ownership and portability.
| Model | Typical closed platform | Convo360 |
|---|---|---|
| Pricing | Often a flat seat/message bundle with per-conversation or per-message markup once you cross a limit | Flat plan fee: ₹999 / ₹2,999 / ₹7,999 per month ex-GST, no per-message markup |
| AI keys | AI usually bundled into the platform's own cost, not yours to choose | BYOK: bring your own OpenAI, Claude or Gemini key |
| AI voice calls | Not always available, or a separate add-on product | Built in: inbound + outbound calls via Exotel, Plivo, Twilio or your own SIP trunk |
| Indian languages | Coverage varies by vendor | Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi + English, for voice and chat |
| White-label | Usually not available on standard plans | Available: resell under your brand or run a fully white-labelled platform on your own domain |
| Ownership of number/keys | WhatsApp number and API keys are yours in Meta's system either way, but management ties you to the vendor's console | Your WhatsApp number via embedded signup; your own AI and telephony keys, encrypted at rest |
| Export/migration | Contacts and templates are generally exportable; flow logic is not always portable | CSV import for contacts/tags/custom fields; built-in importer for uChat flows; visual rebuild for everything else |
What you get on Convo360
A jewellery brand on Convo360 typically combines WhatsApp and Instagram DM channels in one inbox, with Carousel and Send Media blocks in the Flow Builder for showcasing catalog collections. An AI agent with a knowledge base built from your pricing and making-charge policy answers routine questions, while the Save CRM lead block captures every serious enquiry into a pipeline your sales team can follow up on. For high-value leads, AI voice calling (Pro plan) can place a same-day outbound call in Hindi or a regional language, and the Template Store has ready-made jewellery-industry agents to start from instead of a blank canvas.
How to migrate from Interakt
Migrating a catalog-driven WhatsApp setup involves:
- Export your contact and enquiry list as CSV, including any tags for collection interest or customer tier, and import into Convo360 with tags mapped to groups.
- Rebuild your catalog flows in the visual Flow Builder. Product carousels, collection browsing and enquiry capture are usually a few days' work since the underlying product images and pricing structure don't change, only the flow logic does.
- Resubmit your WhatsApp templates for Meta approval on your own WhatsApp Business Account, and reconnect Instagram DMs; your WhatsApp number itself carries over via embedded signup with no disruption to existing customer conversations.
Most jewellery brands time this migration for a quieter month rather than mid-wedding-season, to give the sales team time to validate the new flows.
What it costs
Convo360's pricing is a flat monthly plan, excluding 18% GST: Starter at ₹999/month (1 workspace, WhatsApp + web chat, flow builder, knowledge base, CRM and forms), Pro at ₹2,999/month (3 workspaces, AI voice calls, all integrations and connectors), and Business at ₹7,999/month (unlimited workspaces, REST API, appointments, unlimited team seats). Yearly billing saves roughly 10%. On top of the plan fee, you pay your AI provider and telephony provider directly at their own rates. Convo360 does not add a per-message or per-minute markup.
There's a 14-day free trial with every feature unlocked and no credit card required, so you can run a real side-by-side test before committing. For Interakt's current plans and limits, check Interakt's own pricing page, since models change and we don't want to quote a number that's gone stale by the time you read this.
Who should not switch
If your current platform's bundled AI and pricing already work fine for your volume, and you don't have a near-term need for AI voice calling on high-value leads, there's limited upside to migrating purely for the BYOK model. Very small single-outlet jewellers with modest WhatsApp volume may also find an all-inclusive managed plan simpler than managing a separate AI provider account.
Example conversation
Industry guide: AI agents for Jewellery — Catalog sharing, appointments & festive campaigns.
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Frequently asked questions
Is Convo360 a good Interakt alternative for small businesses in India?
Yes, especially if you want flat pricing without per-message markup and the option to add AI voice calling later. Small teams typically start on Starter at ₹999/month and move up only when they need more workspaces or voice.
Can I move my contacts and flows from Interakt?
Contacts, tags and custom fields move over as a CSV import. Flow logic isn't automatically portable from most platforms, so you rebuild flows in Convo360's visual builder — usually quicker than the original build since you already know exactly what each step should do.
Will I keep my WhatsApp number?
Yes. You connect your existing WhatsApp Business number to Convo360 through Meta's embedded signup, the same mechanism used to connect it anywhere else. The number stays yours in Meta's system regardless of which platform manages it.
How is Convo360's pricing different from Interakt?
Convo360 charges one flat monthly plan fee with no per-message or per-conversation markup, and you bring your own AI provider key so token usage is billed to you directly at the provider's rate. Check Interakt's current pricing page for how their model compares today.
Does Convo360 support AI voice calls?
Yes. Inbound and outbound AI voice calling is available on the Pro plan and above, using Exotel, Plivo, Twilio or your own SIP trunk, with Indian-language voices from Sarvam, Smallest.ai, ElevenLabs or OpenAI, including voice cloning.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.