A Tidio alternative in India: website and WhatsApp chat together for small business owners
Small business owners searching for a Tidio alternative typically want WhatsApp and website chat combined in one affordable tool, rather than a website-widget-only product, with their own AI key keeping ongoing cost low. Convo360 starts at ₹999/month ex-GST BYOK with a 14-day free trial, and a small store's contact list migrates via a simple CSV import.
- Small business owners look for an alternative when they want WhatsApp support combined with website chat, not a website-widget-only tool.
- A BYOK model keeps ongoing AI cost low and predictable for a small store with modest daily conversation volume.
- The 14-day free trial with every feature unlocked is enough for a solo owner to test the whole setup before paying anything.
- A small contact list moves over as a simple CSV import, and the flow builder needs no coding experience to set up.
Who looks for a Tidio alternative, and why
Small business owners and solo shop operators typically look for a Tidio alternative when a website-only chat widget stops being enough — customers increasingly expect to message a small business on WhatsApp directly, not just through a website popup, and running two separate tools (one for the website, one for WhatsApp) becomes an unnecessary hassle for a one- or two-person operation. Wanting a genuinely low, predictable ongoing cost is the other common driver, since small businesses are naturally cost-sensitive and don't want a bill that scales unpredictably as traffic grows.
First-time chatbot adopters specifically want something they can set up themselves without hiring a developer or agency.
What Convo360 is
Convo360 is an India-first platform for AI voice calling and WhatsApp / omnichannel chatbots, built by A Plus Solution in Mumbai. It runs on a Bring Your Own Keys (BYOK) model: you connect your own OpenAI, Anthropic Claude or Google Gemini key, your own WhatsApp Business number and your own telephony account, and Convo360 adds zero markup on messages, minutes or AI tokens. Convo360 is not affiliated with Tidio; all trademarks belong to their owners.
Tidio vs Convo360: comparing the models
Rather than compare feature lists, it's more useful to compare the underlying pricing and control models, since that's what actually determines your cost and flexibility as you scale.
| Model | Typical closed platform | Convo360 |
|---|---|---|
| Pricing | Often a flat seat/message bundle with per-conversation or per-message markup once you cross a limit | Flat plan fee: ₹999 / ₹2,999 / ₹7,999 per month ex-GST, no per-message markup |
| AI keys | AI usually bundled into the platform's own cost, not yours to choose | BYOK, bring your own OpenAI, Claude or Gemini key |
| AI voice calls | Not always available, or a separate add-on product | Built in: inbound + outbound calls via Exotel, Plivo, Twilio or your own SIP trunk |
| Indian languages | Coverage varies by vendor | Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi + English, for voice and chat |
| White-label | Usually not available on standard plans | Available, resell under your brand or run a fully white-labelled platform on your own domain |
| Ownership of number/keys | WhatsApp number and API keys are yours in Meta's system either way, but management ties you to the vendor's console | Your WhatsApp number via embedded signup; your own AI and telephony keys, encrypted at rest |
| Export/migration | Contacts and templates are generally exportable; flow logic is not always portable | CSV import for contacts/tags/custom fields; built-in importer for uChat flows; visual rebuild for everything else |
What you get on Convo360
A small business on Convo360 typically starts on the Starter plan (₹999/month ex-GST), connecting both the website chat widget and a WhatsApp Business number to one inbox, so all customer messages land in the same place regardless of channel. The Template Store has ready-made templates so a non-technical owner can launch a working bot without building a flow from scratch, and the Flow Builder's drag-and-drop blocks (no coding needed) handle FAQ answers, order status and simple lead capture. An AI agent with a small knowledge base built from the shop's own FAQ page answers common questions any hour of the day, and the 14-day free trial with every feature unlocked means there's nothing to pay while testing it out.
How to migrate from Tidio
Moving a small business's chat setup over is a light process:
- Export your existing contact list — even a simple spreadsheet of customer names and numbers works — as CSV and import it into Convo360's Contacts module.
- Rebuild your welcome message and FAQ flow using the drag-and-drop Flow Builder; for a small business this is typically an evening's work, not a project, especially starting from a Template Store template.
- Add your website widget embed script to your site and connect your WhatsApp number via embedded signup — both can be done without a developer.
What it costs
Convo360's pricing is a flat monthly plan, excluding 18% GST: Starter at ₹999/month (1 workspace, WhatsApp + web chat, flow builder, knowledge base, CRM and forms), Pro at ₹2,999/month (3 workspaces, AI voice calls, all integrations and connectors), and Business at ₹7,999/month (unlimited workspaces, REST API, appointments, unlimited team seats). Yearly billing saves roughly 10%. On top of the plan fee, you pay your AI provider and telephony provider directly at their own rates; Convo360 does not add a per-message or per-minute markup.
There's a 14-day free trial with every feature unlocked and no credit card required, so you can run a real side-by-side test before committing. For Tidio's current plans and limits, check Tidio's own pricing page; models change and we don't want to quote a number that's gone stale by the time you read this.
Who should not switch
If you're a very small business with just a handful of website chats a month and no real WhatsApp customer demand yet, a simple free or low-cost website-widget-only tool may genuinely be all you need — there's no reason to add WhatsApp and AI voice capability you're not going to use. Revisit the decision once WhatsApp enquiries start becoming a regular part of how customers reach you.
Example conversation
Industry guide: AI agents for Retail & Stores — Catalog enquiries, offers & store-visit bookings.
Try it free for 14 days — no credit card
Start free in minutes — no code, no credit card. Bring your own AI keys and pay no per-message markup.
Frequently asked questions
Is Convo360 a good Tidio alternative for small businesses in India?
Yes, especially if you want flat pricing without per-message markup and the option to add AI voice calling later. Small teams typically start on Starter at ₹999/month and move up only when they need more workspaces or voice.
Can I move my contacts and flows from Tidio?
Contacts, tags and custom fields move over as a CSV import. Flow logic isn't automatically portable from most platforms, so you rebuild flows in Convo360's visual builder — usually quicker than the original build since you already know exactly what each step should do.
Will I keep my WhatsApp number?
Yes. You connect your existing WhatsApp Business number to Convo360 through Meta's embedded signup, the same mechanism used to connect it anywhere else. The number stays yours in Meta's system regardless of which platform manages it.
How is Convo360's pricing different from Tidio?
Convo360 charges one flat monthly plan fee with no per-message or per-conversation markup, and you bring your own AI provider key so token usage is billed to you directly at the provider's rate. Check Tidio's current pricing page for how their model compares today.
Does Convo360 support AI voice calls?
Yes. Inbound and outbound AI voice calling is available on the Pro plan and above, using Exotel, Plivo, Twilio or your own SIP trunk, with Indian-language voices from Sarvam, Smallest.ai, ElevenLabs or OpenAI, including voice cloning.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.