Trengo Alternative in India: Inbox + AI Chat + Voice
Support teams using a shared omnichannel inbox typically look for an alternative when they want AI-drafted or AI-handled replies on their own provider key built into the same inbox, plus outbound AI voice calling for callbacks, instead of running the inbox, the AI layer and the calling tool as three separate subscriptions.
- Convo360 is BYOK — your own OpenAI, Anthropic or Gemini key, zero markup on tokens or messages.
- AI voice calling is built in, not a separate product, via Exotel, Plivo, Twilio or SIP.
- Contacts, fields and tags export as CSV; flows rebuild in a no-code Visual Flow Builder.
- A white-label partner program is available for agencies running multiple client bots.
Who looks for a Trengo alternative
Support and operations teams running a shared team inbox across WhatsApp, email and chat usually reach for an alternative for one core reason: the inbox handles human agents well, but adding AI (for deflection, drafting, or full automation on simple queries) and adding outbound voice calling both mean bolting on separate tools. The generic pull: wanting AI Reply built into the same inbox using your own OpenAI/Anthropic/Gemini key, wanting the bot to pause automatically the moment a human agent takes over a conversation, and wanting voice calling in the same place for appointment or callback flows.
Teams handling clinic or service-business support are a good example — see AI receptionist overflow calls for how the two channels combine.
None of this needs to happen overnight. Most teams run the two platforms side by side for a week or two on a subset of contacts, checking that AI reply quality meet their bar, before pointing all live traffic at the new setup.
What Convo360 is
Convo360 (convo360.ai) is an India-first platform for AI voice calling and WhatsApp / omnichannel chatbots, built by A Plus Solution in Mumbai. It runs on a Bring Your Own Keys (BYOK) model: you connect your own OpenAI, Anthropic Claude or Google Gemini account, your own WhatsApp Business number and your own telephony account, and Convo360 adds zero markup on messages, minutes or AI tokens. A no-code Visual Flow Builder covers chat, voice, CRM, forms and integrations under one login, with plans starting at ₹999/month (ex-GST).
Because everything runs from one login, a founder or ops manager can check chat volume, AI voice call outcomes, CRM stage and campaign performance in a single analytics view, instead of stitching reports together from two or three separate tools.
Convo360 is not affiliated with Trengo; all trademarks belong to their owners.
Comparing the models
The comparison below isn't about which brand is "better"; no-code bot builders in this category are all capable tools. It's about two different pricing and access models, so you can check which one fits how your bot is actually used day to day.
| Typical tool in this category | Convo360 | |
|---|---|---|
| WhatsApp API access | Often a separate add-on or a connected third-party BSP | Native, embedded signup on your own WhatsApp Business number |
| AI keys | AI usually bundled, billed by the vendor at their own margin | BYOK, your own OpenAI / Anthropic / Gemini key, zero markup |
| Voice calls | Usually a separate product or not offered at all | Built in: inbound and outbound AI calls via Exotel, Plivo, Twilio or your own SIP |
| Indian languages | English-first, regional languages often limited | Hindi, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada, Malayalam, Odia, Punjabi + Hinglish |
| White-label | Rare, or a higher enterprise tier | Available on the partner program, with your own logo, login and domain |
| Export / lock-in | Contact export varies; flows usually can't be exported | CSV export any time; flows are yours, no lock-in |
Read the left column as a description of a common pricing pattern in this software category, not a claim about any one brand's current plans; always check a vendor's own pricing page for what they actually charge today.
What you get on Convo360
Convo360's live-chat team inbox covers WhatsApp, Instagram, Messenger, Telegram and website chat with human take-over — the bot pauses the moment a human agent replies, and resumes once they step back. AI agents answer routine queries from a knowledge base using your own key, escalating to a human via a Condition block when confidence is low. AI voice calling sits in the same Flow Builder for appointment confirmations or callbacks, and analytics cover both chat and call volume in one dashboard.
How to migrate from Trengo
Moving off Trengo is mostly a data-and-rebuild exercise, not a rewrite:
- Export your contacts, custom fields and tags from Trengo as a CSV, or use it directly if Trengo already gives you a download.
- Import that CSV into Convo360's contacts, mapping fields into custom fields and tags into groups.
- Rebuild your automations in the Visual Flow Builder — most teams recreate a flow using the same block logic (Send Message, AI Reply, Buttons, Condition) in well under a day.
- If you're on WhatsApp already, connect your existing number via embedded signup and re-submit your message templates for Meta approval on your own WhatsApp Business Account (WABA) — approval is usually quick for templates you've run before.
- Use Preview / Try-it to dry-run the new flow before switching your live traffic over.
Keep your old bot paused rather than switched off entirely until you've watched the new one handle a full day of real traffic without surprises.
What it costs
Starter is ₹999/month (WhatsApp + web chat, live-chat inbox included), Pro is ₹2,999/month (adds AI voice calls and integrations), and Business is ₹7,999/month (adds REST API and unlimited team seats), all ex-GST. Team seats are unlimited on Business rather than priced per agent. AI and messaging usage bill directly to your provider and Meta under BYOK. Check Trengo's current pricing page for their per-seat structure — models change.
Paying yearly instead of monthly saves roughly 10% (₹10,789 for Starter, ₹32,389 for Pro, ₹86,389 for Business, per year, ex-GST) if you'd rather budget it once and not think about it again.
Who should not switch
If your support volume is fully human-handled today with no interest in AI deflection or voice calling, an inbox-only tool may remain simpler. Teams with heavy email-channel volume specifically should also check Convo360's current channel list against their needs before switching.
The 14-day free trial (every feature unlocked, no credit card) is built for exactly this kind of side-by-side comparison, so you can judge the fit on your own conversations before deciding either way.
Example conversation
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Frequently asked questions
Is Convo360 a good Trengo alternative for small businesses in India?
Yes. Convo360's Starter plan is built for a single WhatsApp number with a no-code flow builder, an AI agent and a knowledge base at a flat monthly fee, which suits most small Indian businesses moving off a chat-first bot builder.
Can I move my contacts/flows from Trengo?
Contacts, custom fields and tags export as CSV and import into Convo360's contact groups. Flows are rebuilt in Convo360's Visual Flow Builder — most flows take an afternoon to recreate, not a developer sprint.
Will I keep my WhatsApp number?
Yes. Convo360 connects to your existing WhatsApp Business number through Meta's embedded signup, and Coexistence lets you keep using the WhatsApp Business app on the same number alongside the AI.
How is pricing different?
Convo360 is BYOK: you pay a flat monthly platform fee (₹999 / ₹2,999 / ₹7,999 ex-GST) and pay your AI and messaging providers directly at their own rates, with no per-conversation markup added on top.
Do you support AI voice calls?
Yes. Convo360 includes inbound and outbound AI voice calling via Exotel, Plivo, Twilio or your own SIP trunk, in Indian languages, alongside WhatsApp — usually a separate product elsewhere.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.