A Wati alternative in India: BYOK WhatsApp automation with AI voice calling
D2C brands searching for a Wati alternative in India are usually looking to bring their own AI key, add AI voice calling alongside WhatsApp, or move to flat pricing without a per-conversation markup. Convo360 offers all three on a BYOK model starting at ₹999/month ex-GST, with a CSV-based migration path for contacts and a visual flow builder to rebuild automations.
- D2C teams switching WhatsApp platforms usually want their own AI key, flat pricing, or AI voice calling in the same tool.
- Convo360 charges a flat monthly plan with zero markup on messages, minutes or AI tokens — you pay providers directly.
- Contacts, tags and custom fields move over as a CSV import; flows are rebuilt in a no-code visual builder.
- Your WhatsApp number moves with you via Meta's embedded signup — no new number, no re-verification of your customer base.
Who looks for a Wati alternative, and why
Most searches for a Wati alternative come from Indian D2C and e-commerce teams running high WhatsApp volume around order confirmations, abandoned cart nudges and shipping updates, especially in the run-up to sales events. The reasons a growing brand looks around are rarely about any one platform — they're generic pressures every fast-scaling store hits: a per-conversation or per-message cost that starts to sting once volume climbs past a few thousand chats a month, wanting to plug in your own OpenAI or Claude key instead of a bundled AI add-on, and needing AI voice calling for cash-on-delivery confirmation alongside WhatsApp rather than juggling two separate vendors.
Agencies managing multiple D2C brands add another reason: wanting one platform that can run several client WhatsApp numbers under one login, with predictable per-workspace pricing instead of scaling message costs per client.
What Convo360 is
Convo360 is an India-first platform for AI voice calling and WhatsApp / omnichannel chatbots, built by A Plus Solution in Mumbai. It runs on a Bring Your Own Keys (BYOK) model: you connect your own OpenAI, Anthropic Claude or Google Gemini key, your own WhatsApp Business number and your own telephony account, and Convo360 adds zero markup on messages, minutes or AI tokens. Convo360 is not affiliated with Wati; all trademarks belong to their owners.
Wati vs Convo360: comparing the models
Rather than compare feature lists, it's more useful to compare the underlying pricing and control models, since that's what actually determines your cost and flexibility as you scale.
| Model | Typical closed platform | Convo360 |
|---|---|---|
| Pricing | Often a flat seat/message bundle with per-conversation or per-message markup once you cross a limit | Flat plan fee: ₹999 / ₹2,999 / ₹7,999 per month ex-GST, no per-message markup |
| AI keys | AI usually bundled into the platform's own cost, not yours to choose | BYOK, bring your own OpenAI, Claude or Gemini key |
| AI voice calls | Not always available, or a separate add-on product | Built in: inbound + outbound calls via Exotel, Plivo, Twilio or your own SIP trunk |
| Indian languages | Coverage varies by vendor | Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi + English, for voice and chat |
| White-label | Usually not available on standard plans | Available, resell under your brand or run a fully white-labelled platform on your own domain |
| Ownership of number/keys | WhatsApp number and API keys are yours in Meta's system either way, but management ties you to the vendor's console | Your WhatsApp number via embedded signup; your own AI and telephony keys, encrypted at rest |
| Export/migration | Contacts and templates are generally exportable; flow logic is not always portable | CSV import for contacts/tags/custom fields; built-in importer for uChat flows; visual rebuild for everything else |
What you get on Convo360
On Convo360, a D2C brand typically wires up: the visual Flow Builder for order-confirmation and abandoned-cart sequences (using the Wait / Delay block for drip reminders up to 30 days out), WhatsApp Studio for utility and marketing templates with carousel product cards, Google Sheets and Razorpay integrations for order sync and payment links inside chat, and an AI agent with a knowledge base built from your FAQ and sizing-chart pages so it answers product questions without a human. When cash-on-delivery orders need a confirmation call, AI voice calling (Pro plan) handles that from the same workspace, in Hindi, English or a regional language, using your own telephony account.
How to migrate from Wati
Moving off Wati (or any similar WhatsApp business platform) follows the same three steps regardless of vendor:
- Export your contact list — including tags/segments and any custom fields like order history or pincode — as a CSV, then import it into Convo360's Contacts module, mapping tags to Convo360 groups and custom fields one for one.
- Rebuild your automations in the visual Flow Builder. Most D2C flows are simple linear sequences (order confirmed → shipped → delivered → review ask), so a team usually rebuilds a working version in an afternoon using Preview / Try-it to test each branch before publishing.
- Re-submit your message templates for approval on your own WhatsApp Business Account inside WhatsApp Studio — Meta requires this on any platform, it's not specific to switching tools — and connect your existing number via embedded signup so customers see no change at all.
What it costs
Convo360's pricing is a flat monthly plan, excluding 18% GST: Starter at ₹999/month (1 workspace, WhatsApp + web chat, flow builder, knowledge base, CRM and forms), Pro at ₹2,999/month (3 workspaces, AI voice calls, all integrations and connectors), and Business at ₹7,999/month (unlimited workspaces, REST API, appointments, unlimited team seats). Yearly billing saves roughly 10%. On top of the plan fee, you pay your AI provider and telephony provider directly at their own rates; Convo360 does not add a per-message or per-minute markup.
There's a 14-day free trial with every feature unlocked and no credit card required, so you can run a real side-by-side test before committing. For Wati's current plans and limits, check Wati's own pricing page; models change and we don't want to quote a number that's gone stale by the time you read this.
Who should not switch
If you're already happy on an all-inclusive managed plan and would rather not think about connecting or rotating your own AI key, telephony account or WhatsApp number, staying put is often the simpler choice: BYOK trades a bundled convenience fee for direct control and lower marginal cost, and that trade only pays off if you're comfortable managing a couple of extra provider accounts. Teams with very low message volume, where per-message costs were never going to add up to much anyway, may not see enough saving to justify a migration project either.
Example conversation
Industry guide: AI agents for D2C & E-commerce — Order updates, COD confirmation & abandoned-cart recovery.
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Frequently asked questions
Is Convo360 a good Wati alternative for small businesses in India?
Yes, especially if you want flat pricing without per-message markup and the option to add AI voice calling later. Small teams typically start on Starter at ₹999/month and move up only when they need more workspaces or voice.
Can I move my contacts and flows from Wati?
Contacts, tags and custom fields move over as a CSV import. Flow logic isn't automatically portable from most platforms, so you rebuild flows in Convo360's visual builder — usually quicker than the original build since you already know exactly what each step should do.
Will I keep my WhatsApp number?
Yes. You connect your existing WhatsApp Business number to Convo360 through Meta's embedded signup, the same mechanism used to connect it anywhere else. The number stays yours in Meta's system regardless of which platform manages it.
How is Convo360's pricing different from Wati?
Convo360 charges one flat monthly plan fee with no per-message or per-conversation markup, and you bring your own AI provider key so token usage is billed to you directly at the provider's rate. Check Wati's current pricing page for how their model compares today.
Does Convo360 support AI voice calls?
Yes. Inbound and outbound AI voice calling is available on the Pro plan and above, using Exotel, Plivo, Twilio or your own SIP trunk, with Indian-language voices from Sarvam, Smallest.ai, ElevenLabs or OpenAI, including voice cloning.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.