WhatsApp chatbot & AI calling for businesses in West Bengal
Businesses in West Bengal use Convo360 to answer WhatsApp enquiries, make and take AI voice calls and run follow-up sequences 24/7 — in Bengali, Hindi, English. Plans start at ₹999/month, you bring your own AI keys, and there is no per-message markup. Try it free for 14 days.
West Bengal buys and sells in Bengali, with Hindi standard in the wholesale markets and English in corporate and export work. Kolkata's Burrabazar supplies traders across eastern India and the North East, its Bowbazar workshops anchor the gold trade, and Salt Lake's IT firms deal with clients elsewhere in the country. Siliguri controls the corridor through which goods and travellers reach the hills and the North East. Durga Puja dominates the calendar completely, pulling retail, travel and catering demand into a few intense weeks, followed by the winter hill and Sundarbans season. A Bengali-speaking AI voice agent plus WhatsApp automation lets businesses absorb that concentrated rush.
Languages your customers in West Bengal actually use
Chat replies work in any language your customers type. AI voice calls in West Bengal can run in Bengali, Hindi, English using India-native voices (Sarvam, Smallest.ai) or ElevenLabs and OpenAI voices. Mixing languages mid-conversation (Hinglish and regional mixes) is handled naturally.
Industries in West Bengal that automate first
Use-case guides for West Bengal businesses
- AiSensy Alternative in India: No-Markup WhatsApp AI
- B2B Customer Support on WhatsApp for Indian Manufacturers
- Dealer Order Status Bot: Self-Service for B2B Distributors
- Admission Season Bot: Course, Batch and Fee Questions Answered
- Handling Admission Enquiries at a Coaching Institute
- AI Calls That Book Demo Classes for Coaching Institutes
Business hubs we serve in West Bengal
- Salt Lake Sector V (Kolkata)
- Burrabazar wholesale market
- Bowbazar jewellery quarter
- New Town Rajarhat
- Siliguri corridor trade hub
Cities in West Bengal
How it works
- Connect your channelsYour own WhatsApp number (Meta embedded signup or Coexistence), Instagram, website widget and a telephony number from Exotel, Plivo, Twilio or SIP.
- Build the agent without codeStart from a Template Store agent for your industry, add your knowledge base and adjust the flow in the visual builder.
- Go live 24/7The same AI brain answers chats and calls, books appointments, sends payment links and hands over to your team when needed.
Good to know about West Bengal
- Durga Puja is the state's defining festival and drives its largest retail, apparel and travel season.
- Burrabazar in Kolkata is one of eastern India's largest wholesale trading markets.
- Bowbazar is a traditional centre of the city's gold and jewellery manufacturing.
- Darjeeling is internationally known for its tea and as a hill destination with a defined visiting season.
- Siliguri is the road, rail and air gateway connecting the rest of India to the North East and the hills.
What it costs in West Bengal
| Plan | Per month (ex-GST) | Best for |
|---|---|---|
| Starter | ₹999 | One WhatsApp bot + website chat for a single business |
| Pro | ₹2,999 | AI voice calls + all integrations, up to 3 workspaces |
| Business | ₹7,999 | Unlimited workspaces, REST API, appointments, unlimited team seats |
Prices are the same everywhere in India. Meta's WhatsApp conversation fees, your AI provider's usage and telephony minutes are paid directly to those providers — Convo360 adds nothing on top. See full pricing.
Launch your West Bengal AI agent today
Start free in minutes — no code, no credit card. Bring your own AI keys and pay no per-message markup.
Frequently asked questions
Can the AI speak Bengali on calls and chat?
Yes. Bengali is fully supported for both AI voice calls and chat, along with Hindi and English for wholesale and corporate conversations. The agent code-mixes English naturally for product names and rates. Voices come from Sarvam, Smallest.ai, ElevenLabs or OpenAI, and voice cloning works from a short sample.
How would a Burrabazar wholesaler use it?
A WhatsApp agent shares rate lists and catalogues, answers stock and MOQ questions from a knowledge base or a linked Google Sheet, takes reorders through a list menu, and logs every buyer as a CRM lead. Broadcasts with approved templates announce new arrivals to your existing contact groups.
Do we have to change our number to start?
No. Connect your existing WhatsApp number through Meta Cloud API embedded signup, and Coexistence keeps the WhatsApp Business app working on the same number. Voice runs on your own Exotel, Plivo, Twilio or SIP account with zero markup. The 14-day free trial unlocks everything, no credit card.
How much does a WhatsApp chatbot cost for a business in West Bengal?
Convo360 plans are flat: Starter ₹999/month (WhatsApp + web chat), Pro ₹2,999/month (adds AI voice calls) and Business ₹7,999/month (unlimited workspaces, API), excluding 18% GST. You bring your own AI keys and pay Meta's conversation fees directly — no per-message markup. Start with a 14-day free trial.
Can I use my existing WhatsApp number in West Bengal?
Yes. Connect your own number through Meta's embedded signup, or use WhatsApp Coexistence to keep the WhatsApp Business app and the AI on the same number. Your telephony number for AI calls can come from Exotel, Plivo, Twilio or your own SIP trunk.