AI voice calling
Scripts, telephony, languages and compliance for AI calls. 33 articles.
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AI Appointment Confirmation Calls: Script, Timing, FallbacksHow to run an appointment confirmation call by AI that cuts no-shows: the script, DTMF or speech confirm, reschedule branch and WhatsApp fallback.5 min readRead →
Call Recordings, Transcripts and AI Summaries ExplainedHow AI call transcription works on Convo360 — what's stored, how summaries reach your CRM, searching past calls, consent and retention practices.4 min readRead →
AI Calling Compliance in India: TRAI, DND, Consent and TimingA practical, non-legal overview of AI calling compliance in India — DND scrubbing, calling hours, disclosure, consent and record keeping to plan around.5 min readRead →
Payment Reminder Calls by AI: Respectful and CompliantHow to run ai payment reminder calls that stay respectful and compliant: tone rules, payment links, promise-to-pay capture, escalation and DND hours.5 min readRead →
Marathi Voice Bot: AI Calls for Pune and Mumbai BusinessesHow to set up a Marathi voice bot for Pune and Mumbai businesses: use cases, code-mixed speech, voice choice, a Devanagari script and DND care.6 min readRead →
AI Cold Calling: Ethics, Rules and Realistic Results in IndiaAI cold calling done responsibly — consent, DND compliance, disclosure rules, when not to cold call, and realistic expectations without guarantees.4 min readRead →
AI Receptionist for Small Businesses: Never Miss a CallHow an AI receptionist answers calls, books appointments and transfers urgent ones for small Indian businesses, with call costs and setup steps.4 min readRead →
What an AI Voice Call Really Costs per Minute in IndiaUnderstand what actually drives AI voice call cost in India — the telephony, STT, LLM and TTS stack, and how BYOK avoids a platform markup on minutes.4 min readRead →
Hinglish AI Voice Agents: Handling Code-Switching on CallsHow a Hinglish voice bot handles Hindi-English code-switching mid-sentence — STT accuracy, prompt rules, voice choice and testing tips for India.5 min readRead →
Latency in AI Voice Calls: Why Half a Second MattersWhere AI voice latency actually comes from — STT, LLM, TTS and network — and how filler phrases, provider choice and testing keep calls feeling natural.4 min readRead →
Field-Service Scheduling by AI Call: Slots and ConfirmationsAutomate field service scheduling with AI voice calls — ticket to call, slot selection, technician assignment, WhatsApp confirmation and day-of updates.4 min readRead →
After-Hours Calls: Let an AI Voice Agent Take the Night ShiftSet up after hours call answering with an AI voice agent — what it should handle, what to defer to a human, and how to send a clean morning summary.4 min readRead →
Regional Language Voice Bots: Tamil, Telugu, Marathi & MoreHow to build a regional language voice bot that actually sounds natural in Tamil, Telugu, Marathi and more — voice choice, localisation and fallback rules.5 min readRead →
NPS and Feedback Surveys by AI Voice Call: What WorksRun a short ai voice survey after purchase or service: script length, scoring capture, follow-up branches by score, and logging responses to Sheets.5 min readRead →
Barge-In on AI Voice Calls: Letting Callers Interrupt NaturallyBarge-in lets a caller cut in while the AI voice agent is speaking. How it works on Indian calls, why haan and hmm cause trouble, and the settings that fix it.4 min readRead →
Choosing a Telephony Provider for AI Calls in IndiaHow to pick a telephony provider for AI calls in India — Exotel, Plivo, Twilio or SIP — covering number types, KYC, inbound cost and how to connect.5 min readRead →
CNAP Caller Name Display From 1 November: What Businesses NeedFrom 1 November 2026 Indian 4G and 5G phones show the caller's registered name. How CNAP works, how a business shows its brand name, and what to check.5 min readRead →
DTMF vs Speech Recognition: Which Input Should Your Voice Bot UseDTMF vs speech recognition compared for AI voice bots in India — accuracy in noisy environments, hybrid gather menus, and OTP-free confirmations with examples.5 min readRead →
Eleven v4: What It Changes For Indian AI Voice AgentsElevenLabs released Eleven v4 and v4 Turbo in September 2026. What the quality and cloning improvements mean for Hindi and Hinglish AI phone calls.5 min readRead →
Gemini 3.8 Flash TTS For Indian Business Voice CallsGoogle made Gemini 3.8 Flash TTS and Flash-Lite TTS generally available in September 2026. Where a third voice option fits for Indian AI phone calls.5 min readRead →
Gemini Live for Voice Agents: What It Is and When to Use ItGemini Live voice agent explained: a speech-native model versus the classic STT-LLM-TTS chain, trade-offs to know, and how to set it as an agent's brain.5 min readRead →
AI Voice Lead Qualification Scripts: Examples That WorkHow to write a lead qualification script for an AI voice agent using a five-question, BANT-style structure, with sample scripts for real estate, edtech and B2B.5 min readRead →
OpenAI Text-To-Speech Models Retire 6 January 2027OpenAI is removing its older text-to-speech models on 6 January 2027. Here is who is affected, what to switch to, and how to test the new voice first.4 min readRead →
Outbound AI Calls vs WhatsApp Follow-ups: When to Use EachShould you call or WhatsApp a customer? Compare ai calls vs whatsapp on urgency, cost and consent, and see how to combine both in one automated flow.5 min readRead →
Sarvam's New Dubbing And Voice Cloning APIs ExplainedSarvam shipped Dubbing and Voice Cloning APIs in September 2026. What each one does, what it costs, and where an Indian business would actually use them.5 min readRead →
Best Indian Voice for AI Calls: Sarvam vs ElevenLabsBest Indian voice for AI calls compared across Sarvam, Smallest.ai, ElevenLabs and OpenAI — language coverage, naturalness, cloning and how to A/B test on.4 min readRead →
TRAI 140, 1600 and 1601 Numbers: Which One Your AI Calls NeedTRAI now separates calls by number series: 140 for promotions, 1600 for BFSI and government, 1601 for utilities and logistics. What it means for AI calls.5 min readRead →
Writing Scripts for Voice Agents: Short Turns, Clear ChoicesA practical guide to writing a voice bot script — turn length, confirmations, speaking numbers and dates, handling interruptions, with a sample script.4 min readRead →
Warm Transfer: When the AI Hands the Call to a PersonHow AI call transfer to human works on Convo360 — the transfer block, triggers, context summary, availability windows and what happens if no one picks up.5 min readRead →
Voicemail Detection for AI Calls: What Happens When It Rings OutHow AI voice calling handles answering machines and voicemail in India — detect vs leave a message, retry windows, WhatsApp fallback, and logging the outcome.5 min readRead →
WhatsApp Business Calling API in India: Rules, Permission, CostHow the WhatsApp Business Calling API works for Indian businesses in 2026: who can call, the call-permission rules, how Meta bills calls and what to set up.4 min readRead →
AI Voice Calls Over WhatsApp: What's Possible Right NowAI voice calls over WhatsApp explained honestly — current use cases, how it differs from regular phone calls, and how to enable this early feature.5 min readRead →
Why AI Voice Agents Mishear Indian Names and Numbers, and FixesAI voice agents often mishear Indian names, localities and phone numbers on calls. Why phone audio and code-mixing cause it, and six practical fixes that work.4 min readRead →
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