❓ Questions people ask

Chatbot development company and agency: common questions answered

Updated 2026-09-19 · 6 min read · By the Convo360 team

In short

Most businesses don't need to hire a chatbot developer at all — a no-code platform like Convo360 lets you build WhatsApp and voice bots with a drag-and-drop Flow Builder. Custom development still makes sense for deep integrations. Agencies can also become resellers or run a fully white-labelled platform, paying a per-client fee from a prepaid wallet and keeping the rest.

Key takeaways

A no-code platform covers most chatbot needs without hiring a developer; custom development suits only deep, unusual integrations.
Agencies can resell under Convo360's brand or run a fully white-labelled platform with their own logo, domain and prices.
Partners fund a prepaid wallet and pay a per-client platform fee, keeping the difference — exact partner pricing is on request.
Ongoing support (flow tweaks, template resubmission, provider troubleshooting) matters more long-term than who wrote the original code.
A Mumbai-based, India-first platform tends to understand WhatsApp, DLT, TRAI and Indian-language needs better than a generic global tool.

Hiring a developer vs building no-code

Do I need to hire a developer to build a chatbot?

Usually not. A no-code platform with a visual Flow Builder lets a non-technical person build WhatsApp, website and voice bots by dragging blocks like Send Message, AI Reply and Condition. Hiring a developer only makes sense for unusual custom logic that a flow can't express.

How much does custom chatbot development cost?

Custom development cost varies hugely by scope. It depends on the developer or agency you hire, so there's no fixed industry number to quote. A no-code platform instead has transparent monthly plans (Starter, Pro, Business, all ex-GST), so you know your cost before committing rather than after a project quote.

What is the difference between a no-code platform and custom chatbot development?

A no-code platform gives you pre-built blocks, templates and AI agents you configure yourself, live in hours. Custom development means a developer writes bespoke code for your exact requirement, which takes longer and costs more, but can support integrations a flow builder doesn't cover.

Hire chatbot developer vs no-code — which should I choose?

Choose no-code if your need is WhatsApp support, lead capture, appointment reminders, or an AI agent answering from your documents, templates in the Template Store cover most of this. Choose a developer only if you need something a flow, AI agent or webhook genuinely cannot do.

How long does custom chatbot development take compared to no-code?

No-code setup can go live in days, since you're configuring existing blocks and templates rather than writing software. Custom development timelines depend entirely on the developer and scope, and typically run to weeks or months once requirements, coding and testing are accounted for.

Chatbot development companies and agencies

What does a chatbot development company in Mumbai actually do?

A chatbot development company typically scopes your requirement, builds and configures the bot (flows, AI agent, WhatsApp templates), connects your channels, and hands over a working assistant with some training or support. A Mumbai-based company like A Plus Solution, which builds and operates Convo360, also understands Indian compliance needs like DLT and TRAI directly.

What does a WhatsApp chatbot development company in India offer?

It typically covers WhatsApp Business API setup (Meta Cloud API, embedded signup), template creation and approval, flow or AI agent configuration, and ongoing management like broadcasts and reporting. Some companies build custom software from scratch; others configure an existing no-code platform for you, which is usually faster and cheaper.

What is a chatbot agency, and do I need one?

A chatbot agency is a business that builds and manages chatbots for clients, usually on top of a platform rather than from scratch. You need one if you'd rather outsource setup and ongoing management; you can skip one if you're comfortable using a no-code Flow Builder yourself.

What should I check before hiring a chatbot agency?

Check which platform they build on (and whether you can access your own account and data), whether pricing is transparent, who owns the WhatsApp Business number and templates, what happens if you switch agencies later, and whether ongoing support is included or billed separately.

Is a Mumbai-based platform better for Indian businesses?

Not automatically, but an India-first platform tends to have local WhatsApp, voice-calling and Indian-language support (Hindi, Tamil, Marathi, Gujarati and more) built in from day one, plus familiarity with TRAI, DLT and GST invoicing, details a purely global tool maynot prioritise.

White-label and reseller basics

What is a white label chatbot platform?

A white-label chatbot platform lets an agency run the software entirely under its own brand, own logo, own login domain, own prices set by the agency, with the underlying platform invisible to the client. See white-label chatbot platforms in India for a fuller comparison.

Can an agency resell chatbots under its own brand?

Yes, through Convo360's partner program, which offers two tracks: reselling under Convo360's own brand and earning margin through partner pricing, or running a fully white-labelled platform where clients never see Convo360 at all.

What is a white label chatbot for agencies, exactly?

It means the agency's clients log into a platform branded entirely as the agency's own product. Same Flow Builder, AI agents andWhatsApp tools underneath, but the agency's name, logo and domain on top, and the agency sets its own client-facing prices.

How does the Convo360 partner program work?

Partners fund a prepaid wallet and pay a per-client platform fee from that balance for each client workspace, keeping the difference between what they pay and what they charge their own client. See the reseller documentation for setup details; partner pricing is available on request.

Can I put my own logo and domain on the platform?

Yes, that's the white-label track specifically. Your clients see your logo, log in on your own domain, and never see the Convo360 name; you also set your own client-facing prices independently of the underlying partner fee you pay.

What is a wholesale or prepaid wallet model for partners?

Partners top up a prepaid wallet once, and a per-client platform fee is deducted automatically from that balance at each client's renewal, rather than managing separate billing per client. See wallet and GST billing for how top-ups, renewals and tax invoices work.

Starting and running a chatbot business

What is a chatbot reseller?

A chatbot reseller sells the platform to their own clients under the platform's existing brand rather than their own, earning margin through partner pricing instead of building separate branding. It's the faster of the two partner tracks to start, since there's no domain or logo setup involved.

Can I start a chatbot business without coding?

Yes. Many chatbot resellers and white-label partners run their entire business on a no-code Flow Builder, configuring flows and AI agents for clients without writing software. Technical comfort helps, but programming skills aren't required to run flows, templates or a partner dashboard.

Chatbot business kaise shuru kare?

Sabse pehle decide karein reseller (apne clients ko Convo360 ke naam se bechna) ya white-label (apne brand ke naam se) chahiye. Phir partner program join karke wallet top-up karein aur ek industry (jaise clinics ya real estate) se apne pehle clients start karein.

How do agencies bill clients for chatbot services?

Most agencies charge a monthly fee covering the platform cost plus their own setup and management work, rather than passing through a bare platform price. Some charge a one-time setup fee plus a recurring management fee; the underlying per-client platform fee itself is paid from the agency's own wallet.

Is technical support needed after the chatbot is built?

Yes, ongoing support matters. WhatsApp templates occasionally need resubmission, AI or voice provider keys can expire, and flows may need small adjustments as a business changes. Convo360 includes provider health monitoring that flags a broken key or provider error automatically, reducing how much support is needed.

Example conversation

I run a small digital marketing agency in Pune. Clients keep asking if we can also set up WhatsApp bots for them — do I need to hire a developer, or can I offer this myself?

You don't need a developer. You can build client bots yourself on a no-code Flow Builder, and if you want to offer this as an ongoing product, look at the partner program — reseller if you're fine using Convo360's brand, white-label if you want your own logo and domain.

Explore the Convo360 partner program

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Frequently asked questions

Do I need to hire a developer to build a chatbot?

How much does custom chatbot development cost?

Custom development cost varies hugely by scope and the developer or agency you hire, so there's no fixed industry number. A no-code platform instead has transparent monthly plans, so you know your cost before committing rather than after a project quote.

What is the difference between a no-code platform and custom chatbot development?

A no-code platform gives you pre-built blocks, templates and AI agents you configure yourself, live in hours. Custom development means a developer writes bespoke code for your exact requirement, taking longer and costing more, but supporting integrations a flow builder may not cover.

Hire chatbot developer vs no-code — which should I choose?

Choose no-code if your need is WhatsApp support, lead capture, appointment reminders or an AI agent answering from your documents — templates cover most of this. Choose a developer only if you need something a flow, AI agent or webhook genuinely cannot do.

How long does custom chatbot development take compared to no-code?

No-code setup can go live in days, since you're configuring existing blocks and templates rather than writing software. Custom development timelines depend on the developer and scope, typically running to weeks or months once requirements, coding and testing are accounted for.

What does a chatbot development company in Mumbai actually do?

It typically scopes your requirement, builds and configures the bot, connects your channels, and hands over a working assistant with training or support. A Mumbai-based company like A Plus Solution, which builds and operates Convo360, also understands Indian compliance needs like DLT and TRAI directly.

What does a WhatsApp chatbot development company in India offer?

It typically covers WhatsApp Business API setup, template creation and approval, flow or AI agent configuration, and ongoing management like broadcasts and reporting. Some build custom software from scratch; others configure an existing no-code platform for you, usually faster and cheaper.

What is a chatbot agency, and do I need one?

A chatbot agency builds and manages chatbots for clients, usually on top of a platform rather than from scratch. You need one if you'd rather outsource setup and ongoing management; you can skip one if you're comfortable using a no-code Flow Builder yourself.

What should I check before hiring a chatbot agency?

Check which platform they build on and whether you can access your own account and data, whether pricing is transparent, who owns the WhatsApp Business number and templates, what happens if you switch agencies later, and whether ongoing support is included or billed separately.

Is a Mumbai-based platform better for Indian businesses?

Not automatically, but an India-first platform tends to have local WhatsApp, voice-calling and Indian-language support built in from day one, plus familiarity with TRAI, DLT and GST invoicing, details a purely global tool maynot prioritise.

What is a white label chatbot platform?

Can an agency resell chatbots under its own brand?

What is a white label chatbot for agencies, exactly?

How does the Convo360 partner program work?

Can I put my own logo and domain on the platform?

Yes, on the white-label track. Your clients see your logo, log in on your own domain, and never see the Convo360 name; you also set your own client-facing prices independently of the underlying partner fee you pay.

What is a wholesale or prepaid wallet model for partners?

Partners top up a prepaid wallet once, and a per-client platform fee is deducted automatically from that balance at each client's renewal, rather than managing separate billing per client.

What is a chatbot reseller?

Can I start a chatbot business without coding?

Chatbot business kaise shuru kare?

Sabse pehle decide karein reseller ya white-label chahiye. Phir partner program join karke wallet top-up karein aur ek industry se apne pehle clients start karein — no-code Flow Builder se bina coding ke bhi shuru kar sakte hain.

How do agencies bill clients for chatbot services?

Most agencies charge a monthly fee covering the platform cost plus their own setup and management work, rather than passing through a bare platform price. The underlying per-client platform fee itself is paid from the agency's own prepaid wallet.

Is technical support needed after the chatbot is built?

Yes, ongoing support matters — WhatsApp templates occasionally need resubmission, AI or voice provider keys can expire, and flows may need small adjustments as a business changes. Provider health monitoring flags a broken key or provider error automatically.