Website web-chat widget

Put your AI agent on your website with a single snippet. Visitors chat, the bot answers 24/7, and every conversation becomes a contact and a lead.

Add the widget

  1. Go to Website Widget and pick the agent that should answer.
  2. Set the colours, logo, welcome message and position.
  3. Copy the one-line snippet and paste it before </body> on your site (or into your Shopify / WordPress theme).

The bubble appears on your site and starts chatting immediately.

Capture leads in the chat

Add a Show-Form step in your flow to collect name, phone, email or any custom field inside the conversation. Submissions are saved as contacts and pushed into your CRM.

Chat button: icon, logo or avatar

Under Website Widget → Chat button, choose what visitors see before they open the chat:

  • Chat icon — a speech bubble in your colour. This is the default.
  • Your logo — the logo you uploaded for the chat header.
  • An avatar — a face or mascot you upload, shown as a circle.

The preview beside the options shows the button at its real size, so you can see whether a logo is still readable that small. A square picture works best. If you choose logo or avatar before uploading one, visitors simply see the chat icon until you do.

Two optional extras: an online dot (a small green dot on the button), and a teaser line such as “Need help choosing? Ask me.” The teaser appears beside the button a few seconds after the page loads; each visitor sees it once and can close it.

Changes reach your website within about five minutes. There is nothing to re-install: the snippet on your site stays the same.

Chat window look

Pick a look under Website widget → Chat window look: Classic (a light window in your brand colour) or Futuristic AI (a dark glass window with a glowing gradient, an animated AI orb and neon suggestion buttons). On phones the chat opens full screen. Links, phone numbers, WhatsApp links and email addresses in the bot's replies are tappable, and *bold* text shows in bold.

On the website chat, an AI Reply step can suggest up to 3 follow-up questions as buttons (set How many smart suggestions on the step); WhatsApp shows at most 3 buttons in total.

Open the chat from your own button, and know the page

Any button on your site can open the chat: onclick="Convo360Chat.open()". Flows also receive the page the visitor is chatting from as {{page}} (for example /pricing/), so a flow can greet a visitor on your pricing page differently, or skip a question you already know the answer to.

Daily chat limit

Your widget is public, and every answer uses your own AI key. To protect your balance if the chat is ever flooded (for example by a bot), each workspace answers up to 2,000 visitor messages a day by default. Change it under Website widget → Daily chat limit (500 to 25,000). Once the day's limit is reached, visitors are asked to leave their phone number or email, and the count starts again the next day.

Branding

Show your own logo and toggle the “Powered by” label on or off (white-label plans). The widget is lightweight and mobile-friendly.

💡 Prefer a floating enquiry form instead of a full chat? Use the Enquire form embed — a compact loader that drops a lead straight into your account.

Frequently asked questions

How do I add the chat widget to my website?
Open Website Widget, pick the agent and styling, copy the one-line snippet, and paste it before the closing body tag of your site (or into your Shopify/WordPress theme).
Does the widget work on Shopify and WordPress?
Yes. Paste the same snippet into your theme. It's lightweight and mobile-friendly.
Can I collect leads inside the chat?
Yes. Add a Show-Form step to your flow to collect name, phone, email or custom fields; submissions become contacts and CRM leads automatically.